FAQs
General Enquiries
1.What formats are products available in?
We offer films in both Blu-Ray, DVD and 4K format. The format is listed on the product detail page.
2.Will the disc work on my Blu-Ray / DVD player?
Please be aware of your player's multi-region capabilities as not all discs will work on all players. We recommend owning a region free Blu-Ray/4K player before ordering. We will not accept returns if your disc won't work due to region discrepancies.
3.How can I find out if a specific film is available?
You can use our search bar or browse through categories to find specific titles. If a film is not available, contact us and we can let you know when an item is back in stock or if we can source it for you.
4.Do you offer any special editions or collector's sets?
Yes, we offer a variety of special editions, collector's sets, and limited editions. These are usually highlighted on the product detail page.
5.How do I know if the film has subtitles or special features?
Details about subtitles, special features, and other specifications are listed in the product description on each film's product detail page.
6.I can't find the item I want. Can you source it for me?
If you can't find an item you are looking for on our website reach out and we will see if we can get it added to the catalogue.
Shipping and Delivery
1.What are your shipping options?
We use Australia Post standard shipping for all shipments. The delivery time will vary based on your location.
2.Can I pick up or click and collect an item from your store?
No. We do not offer a pick up or click and collection option.
3.Do you ship internationally?
No. We do not ship internationally.
4.How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on the carrier's website to track your shipment.
5.What should I do if my order hasn't arrived on time?
If your order hasn't arrived within the estimated delivery time, please contact our customer service team via email with your order number. We will assist you in tracking the package and resolving any issues.
Returns and Exchanges
1.What is your return policy?
We accept returns within 14 days of purchase, provided the items are unopened and in their original condition. Please visit our returns page for more details and instructions on how to initiate a return.
2.How do I exchange an item?
If you wish to exchange an item, please return the original purchase and place a new order for the desired item. Our returns policy applies to all exchanges.
3.What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund and provide instructions on how to return the defective item.
Payment and Security
1.What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other online payment options. All transactions are securely processed.
2.Is my personal information secure?
Yes, we use industry-standard security measures to protect your personal information. Our website is SSL certified, ensuring that all data is encrypted and secure.
3.Can I use multiple payment methods for a single purchase?
No, we currently only accept one form of payment per order.
Account and Support
1.How can I create an account?
You can create an account during the checkout process.
2.How can I contact customer service?
You can contact our customer service team via email. Our contact information is listed in the footer section of our website.